When working from home, a virtual office, or a coffee shop, who is answering your calls or keeping your appointments? Who gives the first impression of your business? If you and your team are frequently out of the office, you may not need a traditional full-time receptionist. In fact, you don't even need a physical office.
Just as your role can afford more freedom these days, the role of the receptionist has also evolved to suit the virtual landscape. Virtual receptionist services, answering and routing calls to off-site staff, perform many of the same tasks as an in-house receptionist, without the cost of salaries and benefits. Best of all, whether you are in the office or not, they will take care of your clients' calls and make your business look good. This is Conversational.com services, an online virtual receptionist and call answering service.
Work from anywhere without sacrificing your image
If you're working in a nightclub or a quiet library, you may not be able to take calls. If you are working from home, however, you probably want to receive calls on your landline or mobile phone.
You can let your virtual receptionist service know instantly when (and where) you are available to receive calls and when messages should be sent to you. The service can even have a mobile application for call handling. When you are not available, messages will be sent to you as a text message immediately so that no matter where you are, you will always be in touch with your calls.
Get more done
Virtual Receptionists can help you prioritize your time. Limit your interruptions by blocking time and let your service know when you'd like some peace and quiet. Of course, these instructions are customizable (maybe you'd like to be interrupted if a potential customer is on the line, but maybe you don't have to talk to your dry cleaner right away). You can concentrate while having the peace of mind that your calls are being treated with warmth and friendliness.
Provide better service to your customers
By using a virtual receptionist service, you are able to work where and when you are inspired (while maintaining your sanity), and callers can speak to a live, professional receptionist when they call your office. And these days, exceptional customer service is what makes companies stand out.
Get more out of your investment
An SME or a self-employed person does not have the same spending capacity or space as a large company, so the hiring of a physical secretary could only occur in the event of considerable business and office growth. On the other hand, this growth must be accompanied by income security with which to meet its monthly or annual pecuniary obligations and thus avoid the catastrophic restoration of its factors.
However, the incorporation of technology in the workplace has been developing and expanding to offer intelligent solutions to this type of business. Virtual secretaries are one of the clearest and best examples of this techno-labor evolution. The incorporation of their skills into the workforce is, of course, a cost for the company. But... is this investment profitable?
Being a virtual service, you can set a schedule that is appropriate to your needs, without paying zero performance hours. The third, that they do not require structural changes in the company, since they do not work from the office but from the location where they are.